Delete Your Account & Data

How to Request Account Deletion

You can request permanent deletion of your BebeCare account either inside the BebeCare mobile app or directly through our web/email channel if you no longer have access to the app.

Option A: Request via the BebeCare Mobile App

1 Open the BebeCare mobile app and log in to your Parent or Nanny account.
2 Navigate to Profile → Settings (tap the top-right gear icon).
3 Scroll to Danger Zone and tap Delete Account.
4 Confirm the deletion prompt and email your request to info@bebecare.co for identity verification.

Option B: Request via Email or Web (No App Login Required)

1 Email info@bebecare.co from the email address registered on your BebeCare account, or submit the web request form below.
2 Include your registered Full Name, Email Address, and Account Role (Parent or Nanny).
3 Our team verifies account ownership and checks that no active bookings or pending escrow/withdrawal settlements remain.
4 Once verified, your BebeCare account and personal data are permanently deleted within 7 business days.

Important: Before deletion can be finalized, any active bookings must be completed or cancelled, and any remaining available wallet balance or pending withdrawal must be settled.

Data Deleted vs. Data Retained

Below is a breakdown of the types of user data BebeCare deletes upon account deletion and the limited records retained for legal, financial, and safety compliance.

Data Category	Examples	Action & Retention Period
Account & Authentication Data	Registered email address, password credentials, active login sessions, and push notification tokens.	Permanently Deleted Within 7 business days of verification.
Profile & Personal Information	Full name, phone number, home address, biography, nanny skills, hourly rate, availability schedules, and profile photo/avatar.	Permanently Deleted Within 7 business days of verification.
Family & Children Profiles (Parents)	Children’s names, ages, care instructions, and special needs notes.	Permanently Deleted Within 7 business days of verification.
Verification & Clearance Documents (Nannies)	Uploaded NBI Clearance, Police Clearance, and certification files stored in BebeCare storage.	Permanently Deleted Within 7 business days of verification.
In-App Activity & Messages	Chat messages, saved/favorite nannies, and notification history.	Permanently Deleted Within 7 business days of verification.
Wallet, Escrow & Payment Ledger Records	De-identified transaction records (top-ups, escrow holds, nanny payouts, refunds, and withdrawal history).	Retained: 5 Years Kept for 5 years to comply with Philippine tax, accounting, and financial audit regulations, then permanently deleted.
Completed Booking & Safety Audit Logs	Anonymized booking timestamps, billed amounts, and safety or dispute resolution logs.	Retained: 5 Years Kept for 5 years to resolve payment disputes, prevent fraud, and enforce platform safety policies, then permanently deleted.

Submit an Account Deletion Request

Use this form to prepare and send an official deletion request to info@bebecare.co.